Shipping policy

Thank you for shopping with us. Below you will find all the details about how and when your order will be shipped.

Order Processing Time

All orders are processed within 1 to 3 business days. Orders are not shipped or delivered on weekends or public holidays.

If we are experiencing a high volume of orders, processing may take slightly longer. In that case, we will notify you by email if there is a significant delay.

Shipping Time and Delivery Estimates

Shipping times depend on your location and the shipping method selected at checkout.

Estimated delivery time:

  • Domestic orders: 5 to 10 business days

  • International orders: 7 to 20 business days

Please note that delivery times are estimates and may vary due to factors beyond our control such as customs delays, carrier issues, or weather conditions.

Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout.

Occasionally, we may offer free shipping promotions. These will be clearly communicated on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information. Tracking updates may take 24 to 48 hours to appear in the carrier system.

Customs, Duties, and Taxes

For international orders, customs duties, taxes, and import fees may apply depending on your country. These charges are not included in the product price or shipping cost and are the responsibility of the customer.

We are not responsible for delays caused by customs clearance processes.

Incorrect or Incomplete Address

Please ensure your shipping address is entered correctly at checkout. We are not responsible for orders delayed, returned, or lost due to incorrect or incomplete address information provided by the customer.

If an order is returned to us due to an address issue, additional shipping charges may apply to resend the order.

Lost or Stolen Packages

We are not responsible for lost or stolen packages once the order has been marked as delivered by the carrier. If you believe your package is lost, please contact us and we will do our best to assist you.

Contact Us

If you have any questions about shipping or your order, please contact our customer support team at:

Email: support@truevella.com